Service Status

Current Status

  • All services are currently running without any known issues

Planned Maintenance

24th October 2017 21:55

Network Maintenance

  • Scheduled

    Window Commences:  Tuesday, 24 October 2017 21h55 UK time
    Window Concludes:  Tuesday, 24 October 2017 23h55 UK time

    Services Affected:
    All services will be affected by this maintenance. 

    Reason for Maintenance:
    Layer 3 network migration from Byfleet to Gatwick.

    Description of Work:
    Now that we have migrated our hardware from Byfleet to Gatwick, our network upstream needs to move our layer 3 network interface from Byfleet.

    This will also restore some of redundancy that we have lost since the migration.

    There are no changes required to your services and you do not need to do anything to prepare. 

    Services are expected to be offline for 10-15 minutes, but we have allowed a greater window to allow for any unexpected issues. 

    We apologise for the inconvenience the migration has caused, we expect this to be the last of the migration maintenance. 


    17th October 2017 18:13

Past Issues

9th October 2017 10:30

Hardware Migrations

  • Scheduled

    Window Commences:  Monday, 9 October 2017 10h30 UK time
    Window Concludes:  Friday ,13 October 2017 23h50 UK time

    During the period above there will be various hardware migrations from Byfleet to Gatwick, all affected customers have already been emailed with a specific timeslot


    2nd October 2017 09:58

9th October 2017 10:30

New Network Equipment

  • Scheduled

    Window Commences:  Monday, 9 October 2017 10h30 UK time
    Window Concludes:  Monday, 9 October 2017 12h30 UK time

    We will be bringing online new equipment in our Gatwick location, we don't expect any issues but services will be at-risk during the process.


    9th October 2017 09:15

3rd September 2017 15:00

Building Load Generator Test

  • Scheduled

    Window Commences:  Monday, 3 September 2017 15h00 UK time
    Window Concludes:  Monday, 3 September 2017 17h00 UK time

    Full building load test of our provider's generator system. All load will be run from the generator for 1 hour in order to test that all systems are working within normal operating conditions when under load.

    The test will be carried out between 15:00 and 17:00 involving the simulation of a mains failure to the building supply and the generator set taking the full load.

    This will run for 1 hour to ensure that the UPS and generator systems are working as expected under high load conditions.


    31st August 2017 11:52

7th August 2017 15:00

Building Load Generator Test

  • Scheduled

    Window Commences:  Monday, 7 August 2017 15h00 UK time
    Window Concludes:  Monday, 7 August 2017 17h00 UK time

    Full building load test of our provider's generator system. All load will be run from the generator for 1 hour in order to test that all systems are working within normal operating conditions when under load.

    The test will be carried out between 15:00 and 17:00 involving the simulation of a mains failure to the building supply and the generator set taking the full load.

    This will run for 1 hour to ensure that the UPS and generator systems are working as expected under high load conditions.


    2nd August 2017 15:51

3rd July 2017 15:00

Building Load Generator Test - Sirius2

  • Scheduled

    Window Commences:  Monday, 3 July 2017 15h00 UK time
    Window Concludes:  Monday, 3 July 2017 17h00 UK time

    Full building load test of our provider's generator system. All load will be run from the generator for 1 hour in order to test that all systems are working within normal operating conditions when under load.

    The test will be carried out between 15:00 and 17:00 involving the simulation of a mains failure to the building supply and the generator set taking the full load.

    This will run for 1 hour to ensure that the UPS and generator systems are working as expected under high load conditions.


    27th April 2017 09:57

23rd May 2017 15:53

Emergency Network Maintenance

  • Scheduled

    Window Commences: Tuesday 23rd May 2017 21:00 UK time
    Window Concludes: Wednesday 24th May 2017 02:00 UK time

    Our network upstream will be carrying out emergency maintenance later tonight.

    These works are to replace a faulty component on one of the network devices, which is running at reduced resilience.

    This maintenance has been classified as ‘at risk’ only with no expected impact to customer services.


    23rd May 2017 15:55

2nd May 2017 15:00

Building Load Generator Test - Sirius2

  • Scheduled

    Window Commences:  Tuesday, 2 May 2017 15h00 UK time
    Window Concludes:  Tuesday, 2 May 2017 17h30 UK time

    Full building load test of our provider's generator system. All load will be run from the generator for 1 hour in order to test that all systems are working within normal operating conditions when under load.

    The test will be carried out between 15:00 and 18:00 involving the simulation of a mains failure to the building supply and the generator set taking the full load.

    This will run for 1 hour to ensure that the UPS and generator systems are working as expected under high load conditions.


    27th April 2017 09:57

15th April 2017 04:40

Guthrie Disk Failure

  • Ongoing

    A disk has failed on Guthrie, it has been removed from the array and the disk will be replaced during Saturday.


    15th April 2017 04:41
  • Resolved

    The disk has been replaced and the storage array has finished rebuilding.


    15th April 2017 13:10

6th March 2017 15:00

Building Load Generator Test - Sirius2

  • Scheduled

    Window Commences:  Monday, 6 March 2017 15h00 UK time
    Window Concludes:  Monday, 6 March 2017 18h00 UK time

    Full building load test of our provider's generator system. All load will be run from the generator for 1 hour in order to test that all systems are working within normal operating conditions when under load.

    The test will be carried out between 15:00 and 18:00 involving the simulation of a mains failure to the building supply and the generator set taking the full load.

    This will run for 1 hour to ensure that the UPS and generator systems are working as expected under high load conditions.


    28th February 2017 14:16

22nd November 2016 12:10

Drake continued issues following maintenance

  • Ongoing

    We're continuing to experience issues with Drake following maintenance last night.


    22nd November 2016 12:11
  • Ongoing

    We're still working on migrating servers around following the ongoing issues with drake, we will update once this is completed.


    22nd November 2016 18:10
  • Resolved

    We have migrated all servers to alternative locations, if customers are experiencing any issues please open a ticket. 


    23rd November 2016 00:58

6th October 2016 07:12

Isambard issues

  • Investigating

    We're currently investigating issues with Isambard, we'll update with more information as soon as we have it.


    6th October 2016 07:12
  • Ongoing

    Isambard is back online, we're continuing to investigate.


    6th October 2016 07:29
  • Ongoing

    The issue was caused by a single faulty power supply that was part of a dual power supply system, the PSU failing caused the CPU to hang. 

    We're awaiting a replacement PSU and will advise when the replacement will take place. 


    6th October 2016 08:47
  • Ongoing

    We will be replacing the power supply this afternoon between 14:00 and 15:00, we do not expect any downtime from this.


    11th October 2016 11:32
  • Completed

    We have replaced the faulty power supply module, no downtime occured and server performing as expected.


    11th October 2016 14:55

3rd October 2016 15:00

Building Load Generator Test - Sirius2

  • Scheduled

    Window Commences:  Monday, 3 October 2016 15h00 UK time
    Window Concludes:  Monday, 3 October 2016 17h30 UK time

    Full building load test of our provider's generator system. All load will be run from the generator for 1 hour in order to test that all systems are working within normal operating conditions when under load.

    The test will be carried out between 14:30 and 17:30 involving the simulation of a mains failure to the building supply and the generator set taking the full load.

    This will run for 1 hour to ensure that the UPS and generator systems are working as expected under high load conditions.


    26th September 2016 16:00

3rd October 2016 07:00

Data Centre Deep Clean

  • Scheduled

    As part of the Data Centre's ongoing maintenance schedule, they will be having the data centre deep cleaned from Monday 03rd October to Friday 7th October between 0700hrs and 1730hrs daily.

    Included as part of these works are also internal rack cleaning, this will cover the inside surfaces of the door, walls, floor and roof. 

    No customer service impact has been anticipated, and customer services should not be affected but may be at risk due to the nature of the works. 


    26th September 2016 12:00

15th September 2016 18:00

Emergency Power Works - Sirius2

  • Scheduled

    Window Commences: Thursday 15th September 2016 18:00 UK time
    Window Concludes: Thursday 15th September 2016 22:00 UK time

    Our provider is performing an emergency firmware update to all of their UPS units. This update will increase the stability and reliability of the units and enable advanced fault prediction as well as minor bug fixes.

    All works will be performed by the UPS manufacturer's engineers and in line with the manufacturer's recommendations. The UPS manufacturer is very familiar with these works and does not anticipate any downtime


    9th September 2016 10:00

18th August 2016 12:32

IPv6 Reverse DNS - Sirius2

  • Investigating

    We're currently investigating an issue with the reverse DNS on the IPv6 addresses at Sirius2. 


    18th August 2016 12:32
  • Ongoing

    We've raised a support ticket with our upstream, since their servers are no longer responding for our zone.


    18th August 2016 14:33
  • Resolved

    This has now been resolved, after much investigation we found that our DNS server had stopped allowing zone transfers that were required for IPv6 reverse DNS. 


    25th August 2016 15:37

21st July 2016 18:00

Essential Server Maintenance - Sirius2

  • Scheduled

    Window Commences: Thursday 21st July 2016 18:00 UK time
    Window Concludes: Thursday 21st July 2016 23:59 UK time

    In order to keep your services secure, we must reboot all servers. All services will be affected, downtime will be kept to a minimum and we estimate individual services will be offline for 10-30 minutes. We understand that this is inconvenient and we are aware that we have only just had to reboot servers, but to ensure security these updates are essential.


    14th July 2016 10:00

18th March 2016 20:00

'At Risk' Network Maintenance - Sirius2

  • Scheduled

    Window Commences:    Friday, 18th March 2016 -  20h00 UK time
    Window Concludes:       Saturday, 19th March 2016 -  06h00 UK time

    Our provider will be performing essential maintenance works in order to increase their core network capacity and redundancy.


    11th March 2016 10:00

11th March 2016 20:00

'At Risk' Network Maintenance - Sirius2

  • Scheduled

    Window Commences:    Friday, 11th March 2016 -  20h00 UK time
    Window Concludes:       Saturday, 12th March 2016 -  06h00 UK time

    Our provider will be performing essential maintenance works in order to increase their core network capacity and redundancy.


    4th March 2016 10:00

7th March 2016 14:30

Building Load Generator Test - Sirius2

  • Scheduled

    Window Commences:  Monday, 7 March 2016 14h30 UK time
    Window Concludes:  Monday, 7 March 2016 17h30 UK time

    Full building load test of our provider's generator system. All load will be run from the generator for 1 hour in order to test that all systems are working within normal operating conditions when under load.

    The test will be carried out between 14:30 and 17:30 involving the simulation of a mains failure to the building supply and the generator set taking the full load.

    This will run for 1 hour to ensure that the UPS and generator systems are working as expected under high load conditions.

    Mains power from the national grid and our primary generator system remains available and building load will be switched back to mains power.


    29th February 2016 10:00

10th February 2016 22:00

'At Risk' Network Maintenance - Sirius2

  • Scheduled

    Window Commences: Wednesday, 10th February 2016 -  22h00 UK time
    Window Concludes: Thursday, 11th February 2016 -  04h00 UK time

    A provider of the dark fibre routes, will be performing emergency maintenance on one of the routes between Sirius2 and London.


    3rd February 2016 10:00

10th February 2016 09:00

Building UPS Servicing - Sirius2

  • Scheduled

    Window Commences:  Wednesday, 10 February 2016 09h00 UK time
    Window Concludes:  Wednesday, 10 February 2015 18h00 UK time

    All servicing is performed by the manufacturers in line with their reccomendations, and each unit will be isolated individually whilst work is taking place and re-engaged and tested before the next one is isolated.

    The manufacturers engineers will be performing all works and will deal with any issues as they arise however as each unit will be isolated supply will not be affected.

    There is a marginally increased risk during this period and the situation will be constantly monitored by the datacentre's operations team. 


    3rd February 2016 10:00

1st February 2016 15:00

Building Load Generator Test - Sirius2

  • Scheduled

    Window Commences:  Monday, 1 February 2016 15h00 UK time
    Window Concludes:  Monday, 1 February 2016 17h30 UK time

    Full building load test of our provider's generator system. All load will be run from the generator for 1 hour in order to test that all systems are working within normal operating conditions when under load.

    The test will be carried out between 15:00 and 17:30 involving the simulation of a mains failure to the building supply and the generator set taking the full load.

    This will run for 1 hour to ensure that the UPS and generator systems are working as expected under high load conditions.

    Mains power from the national grid and our primary generator system remains available and building load will be switched back to mains power.


    25th January 2016 10:00

3rd February 2016 08:00

Data Centre Deep Clean - Sirius2

  • Scheduled

    Window Commences:  Wednesday, 3 February 2016 08h00 UK time
    Window Concludes:  Thursday, 4 February 2016 17h00 UK time

    Our data centre will be carrying out a deep clean of the entire data centre, including the data floors.

    We don't expect this to cause any issues, but we are providing the notification to allow for any unexpected problems.


    20th January 2016 10:00

4th January 2016 15:00

Building Load Generator Test - Sirius2

  • Scheduled

    Window Commences:  Monday, 4 January 2016 15h00 UK time
    Window Concludes:  Monday, 4 January 2015 17h30 UK time

    Full building load test of our provider's generator system. All load will be run from the generator for 1 hour in order to test that all systems are working within normal operating conditions when under load.

    The test will be carried out between 15:00 and 17:30 involving the simulation of a mains failure to the building supply and the generator set taking the full load.

    This will run for 1 hour to ensure that the UPS and generator systems are working as expected under high load conditions.

    Mains power from the national grid and our primary generator system remains available and building load will be switched back to mains power.


    28th December 2015 10:00


CONTACT

Registered Office: 49 Station Road, Polegate, East Sussex, BN26 6EA
 

All Simple Internet Services LLP is a Limited Liability Partnership registered in England & Wales.

Registration Number: OC354906

VAT Registration Number: GB 110 838 538


Service affecting network maintenance - 24/10/2017, all affected customers have been sent an email - https://t.co/FxkWJ1rVIw

Wed Oct 18 09:16:16


The earlier website issue has now been resolved.

Tue Oct 17 15:01:23


We're aware of an issue when trying to access the management area of our website, open a ticket within the clientarea if assistance required

Tue Oct 17 10:37:55


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