All Simple Internet Services LLP provide various internet services, including but not limited to; Web Site Hosting, Virtual Servers, SSL Certificates and Domain Services. All Simple Internet Services LLP reserves the right to suspend or cancel a customer’s access to any or all services provided by All Simple Internet Services LLP when All Simple Internet Services LLP decides that the account has been inappropriately used or otherwise.
Personal web hosting accounts are to be used by the account holder only. Personal account holders are not permitted to resell, web-hosting services to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner’s web site. Exceptions to this include ad banners, classified ads, and personal ads. All Simple Internet Services LLP reserves the right to refuse service and /or access to its servers to anyone.
All Simple Internet Services LLP do not allow any of the following content to be stored on its servers:
Illegal Material – This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any laws or regulation.
Adult Material – Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the detion of All Simple Internet Services LLP.
Warez – Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above.
IRC – We generally allow IRC, providing there are no complaints regarding your services and that they do not attract unwanted attention.
Torrents – We do not allow any torrented content on our servers.
Also includes any sites which provide "links to" or "how to" information about such material.
We do not allow MySQL based 'mafia' games using our shared hosting, you should use a VPS for these, due to the impact it causes to other users.
Account Holders will not upload, post or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation. We impose a limit on our web server packages to ensure that customers do not abuse our outbound email facilities, any customers found to be abusing this service will face immediate action, if there is a genuine reason for sending bulk amounts of email it needs to be agreed with us before hand to ensure the email does not get filtered.
You must provide All Simple Internet Services LLP with accurate and up to date contact details, failure to do so may result in your account being suspended.
High Resource User Policy
Resources are defined as bandwidth and/or processor utilisation. All Simple Internet Services LLP may implement the following policy to its sole discretion: When a website is found to be monopolising the resources available All Simple Internet Services LLP reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby All Simple Internet Services LLP continues hosting the website for an additional fee.
All accounts are set up on a prepay basis. Although All Simple Internet Services LLP reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year, quarter or month following the date the account was established. Customers will be invoiced 7 days before their next due date at the end of their prepay period unless closure notification has already been given before the renewal invoice due date is generated.
All Simple Internet Services LLP will suspend services if invoices are 5 days or more overdue. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a cancellation request, an account will not be unsuspended, if it has been suspended, until all outstanding monies, are paid in full. All payment is in UK sterling.
When creating an automated payment via Credit/Debit Card or Direct Debit, the following rules will apply:
99.9% Uptime Guarantee
All Simple Internet Services LLP strive to achieve a 99.9% network and server uptime level.
Customer shall not receive a credit under this service agreement in connection with any failure or deficiency of our network caused by or associated with:
* Circumstances beyond reasonable control: including, without limitation, acts of any governmental body, war, terrorism, or “Acts of God” (for example; fire, flood, earthquake),
* Scheduled maintenance which we will give as much notice as possible for
* DNS issues not within our control
* Client acts, such as broken scripts or misconduct or use of our service in breach of our Terms of Service.
If All Simple Internet Services LLP do not meet the 99.9% guarantee then customers can request a service credit of:
99.8% = 25% of the month’s bill
99.7% = 50% of the month’s bill
99.6% = 75% of the month’s bill
99.5% or lower = 100% of the month’s bill
If you pay quarterly or yearly it will be a percentage of the monthly price.
30 Day money back Guarantee
If you decide you do not want to continue your web hosting or virtual servers plan with us within 30 days of purchasing, we’ll issue a full refund. This includes all billing cycles (monthly, quarterly and annually). Refunds must be requested when submitting your cancellation request for it to be processed within the first 30 days.
Please note, domain registration, domain transfer, SSL certificate and any other setup fees are non-refundable so are taken off of the refund total.
You will continue to own your domain even if you decide not to host with us, we can transfer this elsewhere free of charge for you. If the initial payment does not meet the cost of the domain the remaining balance will need to be paid by the customer for us to release the domain.
Accounts terminated due to Terms of Service violation are not eligible for any refunds.
Customer Complaints Procedure
All Simple Internet Services LLP will do our utmost to resolve a customer concern at the first point of contact, if this is not possible we will provide an estimate of the time estimated to resolve the issue and will advise you as the issue progresses.
If the issue is not resolved to your satisfaction, feel free to request that the issue is escalated - this will ensure that the issue is handled by the partners and will be investigated further. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
If you are not happy with the response and the issue relates to a UK domain, please feel free to escalate your issue to Nominet (the .uk registry) at the following address: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure
If the complaint is regarding any other domain extension, please escalate your issue to tucows at the following address: https://www.tucowsdomains.com/help/about-tucows/tucows-is-my-registrar-can-you-help-me/
Cancellation and Refunds
All Simple Internet Services LLP reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes All Simple Internet Services LLP’s terms of service a refund will not be issued in the event of a cancellation.
Customers may cancel their account at any time. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation. Fees charged on a prepay basis are non-refundable. If a refund is given through Paypal, you, the customer are agreeing to accept any fees applicable to Paypal.
Customer agrees that it shall defend, indemnify, save and hold All Simple Internet Services LLP harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against All Simple Internet Services LLP, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless All Simple Internet Services LLP against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with All Simple Internet Services LLP’s server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from All Simple Internet Services LLP’s server.
All Simple Internet Services LLP will not be responsible for any damages your business may suffer. All Simple Internet Services LLP makes no warranties of any kind, expressed or implied for services we provide. All Simple Internet Services LLP disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by All Simple Internet Services LLP and its employees. All Simple Internet Services LLP reserves the right to revise its policies at any time.
All Simple Internet Services LLP take no responsibility for misspelt domain names by a customer when ordering. Another domain can be ordered though us.
Further Terms and Conditions relating to domain registration can be found here
If you need any help or have any questions, please contact us