How to set up an IMAP account in Outlook

This guide is for adding accounts to Outlook that has existing accounts, if you don't have any accounts in Outlook and just want to add this as your first account, please follow these instructions instead.

To begin, you should have been provided with the following settings:

Username: (This will be your email address)
Password: (This should be a secure password)
Server Hostname: (This will generally be

The following gif shows the process, you can click to stop it and then click again to restart it at any point, if you need written instructions please scroll past the gif and continue reading.

Static Image

Here are instructions if you'd prefer to follow those, you can click on all of the images and they will open in a new tab:

Step 1:
Open Outlook as normal and go to the File menu and then click on Account Settings and Manage Profiles

Step 2:
In the window that appears, click on Email Accounts.

Step 3:
I already have the account set up but I will set it up again, this is where your existing accounts would be. You now need to click on New..

Step 4:
Now the Add Account window should appear asking for your details, instead of using the Email Account option, change the radio button to Manual setup or additional server types and click Next.

Step 5:
On this screen choose POP or IMAP as the account type and then click Next.

Step 6:
Now you'll need to enter your details, we would recommend using IMAP rather than POP3 as the account type, this leaves the mail on the server and allows you to share the mailbox across multiple devices. You should enter the hostname you were provided in both the Incoming mail server and Outgoing mail server boxes, the username will be your email address.

Step 7:
Your settings should now look something like this, you should now click on the More Settings button.

Step 8:
On the window that appears go to the Outgoing Server tab and tick the box "My outgoing server (SMTP) requires authentication" and then click OK and next on the previous window.

Step 9:
The server will now test the settings and should succeed, you should get the window below and be able to click Close.

Step 10:
You should now get a window telling you that you are all set, you can untick the set up outlook mobile on my phone, too and click finish, you can then return to Outlook and start using your email.

If you have any questions or problems with these instructions, please open contact us and we will provide further assistance.