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We do not oversell or share resources between different machines so the resources that you are...
Are your prices inclusive of VAT?We are VAT registered, all clients in the EU will need to pay VAT except customers outside of the...
Do you charge a setup or PayPal fees?Unless otherwise specified we don't charge a set up fee for any of our services, we don't charge...
Do you offer 24/7 customer support?We provide 24/7 support via our ticket system. We aim to respond to all tickets within 30...
Do you offer custom plans?Yes we can offer custom plans and prices for any product, please contact us to tell us your...
Do you provide a guaranteed uptime policy?All Simple Internet Services LLP strive to achieve a minimum of 99.9% network and server uptime...
Do you provide refunds?If you would like to cancel your services with us within your first month, then you can get a...
How do I cancel my service(s)?This can be done when logged into the Client Area under 'My Services' then by clicking the icon...
How will I be billed?You are billed on the same monthly date (for monthly payments) or anniversary (for yearly...
I am paying for my services in a different currency, what happens if the rate changes?Please be aware that if you are paying in a currency other than GBP then your amount per month...
I would like to upgrade my service(s), how do I do this?You can upgrade your services through the client area.Alternatively, if you open a ticket with us...
I've forgotten a password, can you help?If you have forgotten your password for our client area you can request a password reset by going...
The offer or discount doesn't show in my cart.All offers and discounts are taken off on the second page in the cart, once 'Update Cart' has...
What am I allowed to host / use my services for?You may host whatever you like as long as it is not against our Terms of Service. Forbidden...
What are your payment options?We accept PayPal, Debit/Credit card payments and Bank Transfers. Automatic payments can be set up...
What happens if I go over my bandwidth limit?You will be notified before you exceed your limit and given the following options: Pay in...
When I try to order I am receiving this message: "MaxMind has deemed your order to be potentially high risk and therefore it has been held for manual review."We use a fraud checker called MaxMind to protect ourselves and fraud victims which uses many...
Where are your servers located?Our servers run in 4D's new Tier-3 Data Center near Gatwick, Sussex, UK.We own our own servers...
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