Do you offer 24/7 customer support?

We provide 24/7 support via our ticket system.

We aim to respond to all tickets within 30 minutes and resolve tickets where possible within 2 hours. There may be times when this time frame isn't possible but we will keep you informed of the status of the request.

The live chat is enabled where possible, our preferred support method is always via ticket which will guarantee a faster response.

If you would like us to look into any larger issues or would like custom quotes, you should use our ticket system and you will get a full reply just as quickly.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How will I be billed?

You are billed on the same monthly date (for monthly payments) or anniversary (for yearly...

The offer or discount doesn't show in my cart.

All offers and discounts are taken off on the second page in the cart, once 'Update Cart' has...

Do you charge a setup or PayPal fees?

Unless otherwise specified we don't charge a set up fee for any of our services, we don't charge...

Do you provide refunds?

If you would like to cancel your services with us within your first month, then you can get a...

Do you offer custom plans?

Yes we can offer custom plans and prices for any product, please contact us to tell us your...

Powered by WHMCompleteSolution